The workflow decides whether AI can help
A model cannot fix unclear ownership, inconsistent procedures, or missing source authority. Those conditions have to be surfaced before implementation.
When teams start with the workflow, they can separate problems that need AI from problems that need process stabilization, training, or system cleanup.
The useful questions
Before selecting technology, leadership should answer the operating questions first.
- Which decision or work product must improve?
- What information is authoritative?
- Where does human judgment remain necessary?
- Which exceptions require escalation?
- How will value be measured?